Technical Communicator, Business Analyst,
Instructional Designer and Certified Trainer
Alice C. Dames
What I Do and the Services I Provide

General Skills: Project and staff management, writing and
editing print publications (features and news), editing and
designing web pages, interviewing, technical training,
instructional design, writing video scripts and multimedia
presentations, coordinating business meetings and town
halls, writing press releases, social media.

Business Documents/Publications: Benefit materials,
business plans, employee manuals, marketing brochures,
newsletters, policies and procedures, presentation
materials, press releases, product literature, proposals,
reports, research publications, script writing, web pages,
on-line forms.

System Documentation: General/detail design, functional
specifications, programming specifications, requirements
definition, test plans/scripts.

Training Documentation: Instructional course design and  
objectives, computer and web-based training (CBT/WBT),
instructor guides, needs analysis, step-by-step instructions,
student workbooks, training scripts, tutorials, training
videos.

User Documentation: Cross references, indexes,
installation guides, on-line help, policies and procedures,
reference guides, run books,  end-user manuals.

Social Media: Blogs, text-messaging, etc.