Technical Communicator, Business Analyst,
Instructional Designer and Certified Trainer
Alice C. Dames
What I Do and Some of the Services I Provide

General Skills: Project and staff management, writing and
editing on-line and print publications (features, news and
technical), editing and designing web pages, interviewing,  
instructional design, writing video scripts and multimedia
presentations, coordinating business meetings and town
halls, writing press releases, social media.

Business Documents/Publications: Benefit materials;
business plans; employee manuals; marketing brochures;
newsletters; policies and procedures; presentation
materials; press releases; product literature, proposals;
reports; competitive analysis, academic and marketing
research; script writing; web pages; on-line forms.

System Documentation: application audits, general/detail
design, functional specifications, joint application design/
requirements (JAD/JAR) sessions, programming
specifications, requirements definition, test plans/scripts.

Training Documentation: Blended learning, computer and
web-based training (CBT/WBT), instructional course design
and instructional objectives, instructor guides, needs
analysis, step-by-step instructions, student workbooks,
training scripts, tutorials, training videos, WebEx
presentations.

User Documentation: Cross references, indexes,
installation guides, on-line help, policies and procedures,
reference guides, run books,  end-user manuals.

Social Media: Blogs, text-messaging, etc.