Alice kept her cool, despite the pressures.

"Managing a group of technical writers with no previous experience within the company trying to extract as much information as possible from developers and architects looking to leave the company, Alice was very effective in a challenging situation. Alice coordinated with and collected feedback from various managers, architects and developers on the desired documentation needed to transition dozens of systems from staff in St. Louis, MO to new hires in Orlando, FL. Sometimes dealing with antagonism and in one case an employee who simply disappeared. Alice kept her cool the whole time, despite the pressures, to deliver quality documentation products in the short time available." -- Ian Poertner, Chief Architect, Application Development, SeaWorld Parks and Entertainment

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